Yes, we guarantee the quality of our workmanship and the materials we use.
Every repair is carried out with care and attention to ensure a durable, long-lasting result.
The warranty exclusively covers any issues directly related to the work performed or the materials used.
In the event of a return request or if you report an issue, before accepting the claim we will assess the situation based on photos and information provided by the customer.
We reserve the right to refuse a claim if the damage or issue is unrelated to our work and is instead caused by:
For any questions or assistance, our customer service team is available to assess each case and provide support through our website.
For our repairs, we use high-quality materials carefully selected to ensure durability, long-lasting performance, and an excellent finish.
The soles we use are not original parts from the shoe brands. Instead, we use high-quality compatible soles selected according to the type of repair required, ensuring excellent results in terms of both appearance and functionality.
We are not authorized repairers for individual brands, but we bring experience and attention to detail to every repair, giving your shoes a new lease of life.
No, the price of the service does not vary depending on the model or type of shoe.
The cost depends exclusively on the package selected, based on the level of repair and the services included.
This way, you’ll know the price from the start, with no unexpected changes or additional costs.
Our services exclusively include the repairs and treatments specified in the packages available on our website.
We do not carry out additional repairs or work that is not included in the selected package, such as repairing damaged stitching or other shoe defects not specifically covered by the chosen service.
Our services are offered as fixed-price packages, so you know the exact cost from the start without needing to request a quote.
If you’re unsure which package best suits your needs or would like to know whether your shoes can be repaired, you can contact us at any time through our website or social media channels.
We’ll be happy to help and recommend the solution that best suits your needs.
Shipping costs are fully covered by us.
Whichever of our three packages you choose, there are no additional charges for collecting or returning your shoes.
The price shown at checkout is the final price, with no hidden fees or additional shipping costs.
Yes. Our cleaning and sanitization service is included in the Medium and Premium packages.
In addition to the repair, your shoes will be thoroughly cleaned and sanitized, so they are returned to you not only fully functional, but also fresh and well cared for.
Resoling is the ideal solution for giving your shoes a new lease of life while preserving their quality, comfort, and style.
The main benefits are:
With resoling, you can keep wearing the shoes you love while saving money and making a more sustainable choice.
Using our service is simple.
On our website, you can choose the repair service that best suits your needs by selecting one of the three available packages, each designed to meet different requirements.
Once you have selected your package and completed your order, you will receive an email confirming the scheduled collection date.
From that moment on, we take care of everything: we’ll collect your shoes, repair them with care and, once the work is complete, ship them directly back to your home, ready to be worn again.
The repair is generally completed within 2–3 business days.
Including collection and shipping times, your shoes are normally returned within approximately 5 business days.
These are our standard turnaround times. However, in some cases, delays may occur due to circumstances beyond our control, such as temporary material shortages, courier delays, or other unforeseen circumstances.
For this reason, we allow a maximum of 2 weeks to complete the repair and return your shoes, although in most cases the service is completed much sooner.
