GENERAL TERMS AND CONDITIONS OF SALE AND SERVICE PROVISION
Version 1.0
Last updated: 16/07/26
This document sets out the general terms and conditions governing the sale of services offered by GB Repair through its e-commerce website, as well as the procedures for carrying out footwear repair services.
The business owner’s identification details (company name, registered office, VAT number, contact details and any other information required under applicable law) will be provided in the relevant section of the website.
Art. 1 – Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
GB Repair
The artisan workshop providing professional footwear repair services through online sales.
Customer
The natural or legal person who purchases one or more services offered on the website.
Website
The website through which repair services are purchased.
Service
Any service available for purchase on the website, including the collection, repair and subsequent return of the footwear.
Footwear
The shoes sent by the Customer for the performance of the purchased service.
Art. 2 – Subject Matter of the Contract
GB Repair exclusively provides professional artisan footwear repair services.
Purchases made through the website relate exclusively to the service selected by the Customer.
Sending the shoes constitutes acceptance of these General Terms and Conditions.
GB Repair undertakes to carry out the purchased service using techniques and materials deemed appropriate based on its professional experience.
Art. 3 – Nature of the Business
GB Repair operates exclusively as an independent artisan workshop.
GB Repair is not an official service center, is not an authorized service center, and is not affiliated with the manufacturers of the footwear brands on which services are performed.
Any trademarks mentioned on the website belong to their respective owners and are used solely for descriptive purposes to identify models compatible with the services offered.
Any use of logos, trade names or photographs of products belonging to third-party brands does not imply any collaboration, authorization or endorsement by their respective owners.
Art. 4 – Services Offered
The services available are exclusively those published on the website.
Each service includes only what is expressly specified in the relevant product description.
Any work not included in the description of the purchased service must be agreed upon separately.
GB Repair is under no obligation to perform any additional work beyond the services purchased.
Art. 5 – Purchase Procedure
Services can only be purchased through the website.
The Customer selects the desired service, completes the checkout process and proceeds with payment.
GB Repair will then arrange for the footwear to be collected by courier.
The order shall be considered completed only upon receipt of payment.
Art. 6 – Prices
All prices published on the website are expressed in Euros.
The applicable prices shall be those indicated at the time the order is placed.
GB Repair reserves the right to change its prices at any time, without affecting orders that have already been confirmed.
Any promotions shall be valid exclusively for the period indicated.
Art. 7 – Payment Methods
Payments are processed through the Stripe platform.
The Customer may use the payment methods made available during checkout.
GB Repair does not store or directly process payment card details.
Transactions are processed through secure connections in accordance with the security standards established by the payment service provider.
Art. 8 – Collection of Footwear
After the order has been confirmed, GB Repair will arrange for the shoes to be collected by courier from the address provided by the Customer.
The Customer must prepare the footwear appropriately for transport.
It is the Customer’s responsibility to ensure that the package is properly sealed and protected.
GB Repair shall not be liable for any damage resulting from inadequate packaging prepared by the Customer.
Art. 9 – Receipt and Preliminary Inspection
Upon receipt of the footwear, GB Repair will carry out a preliminary inspection to determine whether it is technically possible to perform the purchased service.
The sole purpose of this inspection is to determine whether the repair can be carried out safely and with a technically satisfactory result.
Receipt of the footwear alone does not constitute final acceptance of the service.
Art. 10 – Minimum Requirements for Acceptance of the Service
An essential requirement for the service to be carried out is that the upper of the footwear is structurally intact.
The following, by way of example, cannot be accepted:
If, after collection, it is determined that the requested service cannot be performed, GB Repair will inform the Customer.
In such cases, the service will be cancelled and the amount paid will be refunded, with only €30.00 retained to cover the costs incurred for collection and subsequent return of the footwear.
Art. 11 – Condition of the Footwear
The Customer acknowledges that the footwear entrusted to GB Repair is used.
GB Repair shall not be liable for scratches, creases, fading, abrasions, signs of wear, deformation, material discoloration, minor cosmetic defects, alterations caused by age or any other defects already present before the service is carried out.
Any pre-existing imperfections will not be corrected unless they are expressly included in the purchased service.
Art. 12 – Limitations of the Services
GB Repair will perform exclusively the service purchased by the Customer.
Any other damage to the footwear that is not included in the order will not be repaired.
By way of example:
If the Customer requires any additional work, a new service must be agreed upon in advance.
Art. 13 – Service Completion Times
Service completion times shall be calculated from the date on which the footwear is received at the GB Repair workshop.
Except in the event of unforeseen circumstances or force majeure, GB Repair undertakes to complete the service within a maximum of fourteen (14) days from receipt of the footwear.
The timeframes indicated above are approximate and shall not be considered essential terms of the contract. Any delays caused by unavailability of materials, periods of high workload, public holidays, strikes, weather conditions, logistical issues or other circumstances beyond GB Repair’s control shall not entitle the Customer to compensation.
Should additional time be required for technical reasons, the Customer will be informed as soon as possible.
Art. 14 – Performance of the Service
GB Repair will perform exclusively the service purchased by the Customer.
No additional work, modifications or further repairs will be carried out unless agreed upon in advance.
The services are performed by hand and may therefore present minor aesthetic differences compared with similar work, without such differences constituting a defect in the service provided.
GB Repair will use materials deemed appropriate based on its professional experience.
Art. 15 – Deteriorated Materials and Condition of the Footwear
The Customer acknowledges that the footwear sent to GB Repair may be subject to natural deterioration due to age, use or the characteristics of the materials used by the manufacturer.
GB Repair shall not be held liable if, during the performance of the service, structural failures, breakages, detachments or further deterioration occur as a result of the existing condition of the footwear rather than the work performed.
In particular, synthetic materials, original adhesives, foams, coatings, leather, fabrics or other heavily worn components may undergo alterations regardless of the quality of the work performed.
Art. 16 – Unsuitable Footwear
If, following the preliminary inspection, GB Repair determines that the footwear is unsuitable for the requested service or is a model not serviced by GB Repair, the Customer will be informed.
In such cases, the contract shall be considered terminated solely with respect to the purchased service.
The amount paid will be refunded, with only €30.00 deducted to cover the costs incurred for collection and subsequent return of the footwear.
Art. 17 – Right of Withdrawal
The consumer Customer may exercise the right of withdrawal until the service has begun, in accordance with applicable law.
Once performance of the service has begun, the Customer acknowledges that, in the cases provided for under Article 59 of the Italian Consumer Code and subject to the Customer’s express consent given during the purchase process, the right of withdrawal may no longer be exercised.
If the service has not yet begun, GB Repair will refund the amount paid, less any costs already incurred and communicated to the Customer, where permitted by law or under these Terms and Conditions.
Art. 18 – Warranty on the Service
GB Repair warrants exclusively the quality of the work performed for a period of six (6) months from the date the footwear is returned to the Customer.
The warranty covers exclusively defects directly attributable to the bonding work performed by GB Repair.
By way of example, the warranty covers:
The warranty does not constitute a general warranty covering the overall condition of the footwear or the original materials used by the manufacturer.
Art. 19 – Warranty Exclusions
Under no circumstances does the warranty cover:
Since GB Repair does not perform any stitching work, the warranty does not cover defects related to stitching under any circumstances.
Art. 20 – Warranty Claims
Customers wishing to make a warranty claim must contact GB Repair and provide a description of the issue, accompanied by clear and detailed photographs.
The claim will be assessed exclusively on the basis of the photographic documentation received.
GB Repair may request additional photographs if those provided are insufficient to properly assess the reported defect.
Warranty service will be authorized only if the photographic documentation shows that the defect is attributable to the work performed by GB Repair.
Art. 21 – Liability of GB Repair
GB Repair shall be liable exclusively for the performance of the service purchased.
GB Repair accepts no liability for pre-existing defects, manufacturing defects, normal wear and tear, deterioration of materials, alterations caused by age, or use following the return of the footwear.
GB Repair does not guarantee that the footwear will be restored to its original condition, but only that the purchased service will be performed in accordance with professional standards.
Art. 22 – Customer Responsibilities
The Customer is responsible for the accuracy of the information provided during the purchase process.
The Customer further declares that the footwear sent is their property or is otherwise lawfully in their possession.
The Customer undertakes to send footwear that is clean, dry and in hygienic conditions suitable for the service to be performed.
GB Repair reserves the right to refuse to service footwear showing mould, contamination, hazardous substances or any condition that may compromise the safety of its staff.
Art. 23 – Shipping and Return Delivery
Shipping of the footwear to and from the GB Repair workshop is arranged through the appointed courier.
The footwear will be returned to the address provided by the Customer during the purchase process, unless otherwise agreed in writing.
The Customer is required to check the integrity of the packaging upon delivery. Any obvious damage or irregularities must be reported immediately to the courier in accordance with the courier’s procedures and promptly communicated to GB Repair.
Art. 24 – Failed Delivery
If delivery cannot be completed for reasons attributable to the Customer (incorrect address, recipient unavailable, failure to collect the parcel from the designated holding location, or similar circumstances), any costs incurred for a new shipment shall be borne by the Customer.
Art. 25 – Intellectual Property
All content on the GB Repair website, including, but not limited to, texts, photographs, images, logos, videos, graphics and layouts, is protected by applicable intellectual property laws.
Any reproduction, distribution, modification or unauthorized use of the content without the prior written consent of GB Repair is prohibited.
Art. 26 – Limitation of Liability
GB Repair shall be liable exclusively for the performance of the service purchased.
GB Repair’s liability shall be limited to damage directly attributable to wilful misconduct or gross negligence in the performance of the service.
In any event, except where otherwise provided by mandatory provisions of law, GB Repair’s financial liability shall not exceed the amount actually paid by the Customer for the service giving rise to the claim.
GB Repair shall not be liable for indirect damages, loss of use of the footwear, loss of profits, consequential damages or any other loss resulting from the temporary inability to use the footwear.
Art. 27 – Force Majeure
GB Repair shall not be liable for delays or inability to perform the service resulting from unforeseeable events or circumstances beyond its reasonable control, including, by way of example:
In such cases, service completion times may be subject to change without entitling the Customer to claim compensation.
Art. 28 – Amendments to These Terms and Conditions
GB Repair reserves the right to amend these General Terms and Conditions at any time.
Any amendments shall not affect orders that have already been confirmed.
For each purchase, the Terms and Conditions published on the website at the time the order is confirmed shall apply.
Art. 29 – Governing Law
These General Terms and Conditions shall be governed by Italian law.
For any matters not expressly provided for herein, the provisions of the Italian Civil Code, the Italian Consumer Code and other applicable laws and regulations shall apply.
Art. 30 – Jurisdiction
If the Customer is a consumer, any dispute shall be subject to the jurisdiction of the court of the consumer’s place of residence or domicile, where required by law.
For Customers who do not qualify as consumers, the court of the place where GB Repair has its registered office shall have exclusive jurisdiction, unless otherwise provided by mandatory provisions of law.
PRIVACY POLICY
1. Data Controller
The Data Controller for the processing of personal data is GB Repair.
The Data Controller’s full identification details will be published in the relevant section of the website.
2. Data Collected
The following data may be collected while browsing the website and during the purchase process:
GB Repair does not store complete payment card details.
3. Purposes of Data Processing
Personal data is processed for the following purposes:
Subject to the data subject’s prior consent, personal data may also be used to send marketing communications and newsletters.
4. Legal Basis for Processing
Personal data is processed on the basis of:
5. Data Retention
Personal data will be retained for the time necessary to perform the contract and subsequently for the period required under applicable tax, civil and administrative laws and regulations.
Data processed for marketing purposes will be retained until consent is withdrawn.
6. Disclosure of Personal Data
Within the limits of the purposes indicated above, personal data may be disclosed to:
Personal data will not be publicly disclosed.
7. Data Subject Rights
The data subject may exercise the rights provided for under Articles 15 et seq. of Regulation (EU) 2016/679 (GDPR), including:
Requests may be submitted using the contact details published on the website.
8. Newsletter
Subscription to the newsletter is optional.
The user may withdraw their consent at any time by using the unsubscribe link included in each communication or by contacting GB Repair.
Choosing not to subscribe to the newsletter will not in any way affect the user’s ability to purchase the services offered.
9. Data Security
GB Repair implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or unlawful use.
Data is transmitted through secure connections.
COOKIE POLICY
1. What Are Cookies
Cookies are small text files that are stored on the user’s device while browsing a website.
They allow the website to remember certain information relating to the user’s browsing activity, improve the user experience and collect statistical information about the website’s operation.
2. Types of Cookies Used
The GB Repair website may use different categories of cookies.
Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website and enable, for example:
Due to their technical nature, these cookies generally do not require the user’s consent.
Analytics Cookies
GB Repair may use statistical analysis tools, such as Google Analytics, to understand:
The use of analytics tools may only take place with the user’s prior consent where required by applicable law.
Marketing and Profiling Cookies
GB Repair may use advertising and remarketing tools, including:
These tools may be used to display advertising content to users that is more relevant to their interests.
Such cookies will only be activated with the user’s prior consent.
Third-Party Cookies
Some services used on the website may install their own cookies, including:
GB Repair does not directly control cookies installed by third parties and encourages users to consult the relevant privacy policies.
3. Cookie Management
Users may change their cookie preferences at any time through the cookie banner available on the Website or through their browser settings.
Disabling strictly necessary technical cookies may affect the proper functioning of the website and prevent certain features from working, such as completing a purchase.
WOOCOMMERCE CHECKOUT NOTICE
During the purchase process, the Customer will be required to confirm that they have read and accepted:
GB Repair may provide specific mandatory consent checkboxes before the order can be completed.
CONSENT TO IMMEDIATE COMMENCEMENT OF THE SERVICE AND LOSS OF THE RIGHT OF WITHDRAWAL
The Customer declares that they expressly request the commencement of the purchased service before the expiry of the period provided for exercising the right of withdrawal.
The Customer acknowledges and accepts that, once work on the footwear has begun, the right of withdrawal may cease to apply in the cases provided for under Article 59 of the Italian Consumer Code.
☐ I agree to the immediate commencement of the service and acknowledge the loss of the right of withdrawal once the work has begun.
PRIVACY CONSENT TEXT AT CHECKOUT
☐ I have read and accept the Privacy Policy regarding the processing of my personal data.
NEWSLETTER CONSENT TEXT
☐ I would like to receive commercial communications, offers and updates relating to GB Repair services.
Consent to the newsletter is optional and may be withdrawn at any time.
GB REPAIR DISCLAIMER
Handcrafted Nature of the Service
GB Repair provides handcrafted repair services on used footwear.
The Customer acknowledges that each pair of footwear has its own characteristics depending on the model, materials, age of the product and previous use.
All work is carried out according to professional and technical standards, but restoration to the original aesthetic and structural condition of the footwear cannot be guaranteed.
Use of Trademarks
GB Repair is not affiliated with, authorized by, or associated with the manufacturers of the footwear brands serviced.
Any trademarks displayed on the website are used solely to identify models compatible with the services offered.
Any reference to third-party trademarks does not imply:
Repairs Requested by the Customer
The Customer acknowledges that the repair is carried out exclusively on the basis of the service purchased.
GB Repair does not carry out general inspections of the footwear aimed at identifying any defects that have not been reported.
Any pre-existing damage or signs not included in the purchased service will remain unchanged.
Aesthetic Differences
Due to the handcrafted nature of the work, slight aesthetic differences compared to the original product may occur, including:
Such differences shall not constitute a defect in the service, provided that the functionality of the repair is guaranteed.
Original Materials and Components
Where original components are not available, GB Repair may use alternative materials that are technically compatible with the requested work.
The Customer accepts that the repair may result in variations from the original configuration of the footwear, provided that such variations are necessary for the proper performance of the purchased service.
Authenticity and Origin of Footwear
The Customer declares that the footwear sent is authentic and lawfully owned or held by them.
GB Repair does not provide authentication services for products received.
Should any circumstances arise that reasonably suggest that the product is not authentic or is unsuitable for the requested work, GB Repair may refuse to carry out the service.
Acceptance of the Conditions
The purchase of a service through the GB Repair website implies full acceptance of these conditions.
The Customer declares that they have read, understood and accepted all operating procedures, service limitations and conditions relating to the work performed on the footwear.
GB REPAIR WARRANTY POLICY
Version 1.0
Last updated: 16/07/26
1. Scope of the Warranty
GB Repair provides a six (6) month warranty exclusively covering the craftsmanship performed on the Customer’s footwear.
The warranty is intended to protect the Customer exclusively in the event of defects directly attributable to the work carried out by GB Repair.
The warranty does not constitute a general warranty covering the overall condition of the footwear, the original materials or the overall lifespan of the product.
2. What the Warranty Covers
The warranty exclusively covers workmanship-related issues concerning the work carried out by GB Repair.
By way of example, the warranty may cover:
GB Repair does not perform stitching work.
Consequently, any issues relating to stitching, threads, the footwear’s original stitching or stitched components are not covered by the warranty.
3. What the Warranty Does Not Cover
The warranty does not cover issues resulting from:
The warranty does not cover the normal ageing process of the footwear.
4. Assessment of Warranty Claims
To request service under warranty, the Customer must contact GB Repair and provide:
The warranty claim will be assessed exclusively on the basis of photographs.
GB Repair may request additional images if the documentation provided is insufficient to carry out an adequate assessment.
No preliminary assessment involving a physical inspection of the footwear is provided.
5. Warranty Approval
The warranty will be recognised exclusively where the photographs provided clearly show that the issue is directly attributable to the work carried out by GB Repair.
If the issue is caused by use, wear and tear, natural deterioration or conditions of the footwear unrelated to the work performed, the claim may be rejected.
6. Warranty Service
If the claim is accepted, GB Repair will provide an appropriate solution based on its technical assessment.
The warranty service may consist of:
The warranty does not automatically entitle the Customer to replacement of the footwear or reimbursement of its value.
7. Warranty Period
The warranty period begins on the date the footwear is returned to the Customer.
After six months from the date of return, any claim relating to the work performed will be considered outside the warranty period.
8. Acceptance of the Warranty Policy
The purchase of a GB Repair service constitutes acceptance of this Warranty Policy.
The Customer acknowledges that the service concerns an artisanal repair performed on previously used footwear and that the warranty applies exclusively to the quality of the work carried out.
GB REPAIR SHIPPING, RETURNS AND ASSISTANCE POLICY
Version 1.0
Last updated: 16/07/26
1. Footwear Collection
GB Repair arranges the collection of footwear for services purchased through its online service.
The Customer must provide a correct and complete address where the collection can be carried out.
The Customer is responsible for properly preparing the parcel and packaging the footwear.
The footwear must be sent:
2. Shipping Costs
The purchased service includes the management of collection and return shipping by courier, as specified on the relevant Service page.
Any additional costs resulting from:
may be charged to the Customer.
3. Inspection of the Received Footwear
Upon receipt, GB Repair will verify that the footwear is compatible with the purchased service.
The inspection will mainly concern:
4. Footwear Not Suitable for Repair
GB Repair may refuse to carry out the repair in cases where:
In such cases, the Client will be informed.
The service fee will be refunded, with only €30.00 being retained to cover the costs incurred for the collection and return of the footwear.
5. Processing Times
The processing time varies depending on the type of service requested.
GB Repair undertakes to complete the work within an indicative maximum period of 14 days from receipt of the footwear, except in the event of technical issues, unavailability of materials, or circumstances beyond the workshop’s control.
6. Return of the Footwear
Once the work has been completed, the footwear will be returned by courier to the address provided by the Client.
The Client is responsible for ensuring that the address provided is correct.
GB Repair shall not be liable for delays or failed deliveries resulting from incorrect information provided by the Client.
7. Customer Support
For any enquiries regarding:
the Client may use the contact details provided on the website.
8. Complaints
Any complaints relating to the service must be submitted promptly, providing a detailed description of the issue and any photographic documentation that may be requested.
GB Repair will assess each request according to technical and professional criteria.
9. Acceptance of the Conditions
The purchase of the service implies acceptance of this Shipping, Returns and Customer Support Policy.
